Scenarios

  • You would like to activate subscribed learners so they continue their learning journey.
  • You would like to encourage learners to finish a certain activity.
  • You would like to notify learners of a subscription that is about to expire.

Navigate to the tab Templates and click Edit. Next click on the tab Notifications. 

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1) Create a notification

Click + Notification and edit the name so you can easily identify it. At this page you can (de)activate the notification whenever you want. If the learner receives the notification, you can notify yourself about this; you will receive the same email with the explanation that they are receiving a copy.

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2) Choose the condition

It is easier to first choose the condition, so you can base the text on the condition that will send learners the notification.
Click +Condition. Enter a digit in the input box and choose days, weeks, months or years in the drop down menu.

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If you would like to send learners multiple reminders to make them start a learning journey, for example after 1 week and after 2 weeks, you will have to set two separate notifications.

Here is a list of how the conditons work:

  • ...When the course subscription expires after "X" period
    This is determined by the expiry date of the subscription.
  • ...When activity "X" is not completed yet after "X" period
    The periode is calculated from the subscription date of the learner.
  • ...When activity "X" is not started yet after "X" period
    The periode is calculated from the subscription date of the learner.
  • ...When the course is not started yet after "X" period
    The periode is calculated from the subscription date of the learner.
  • ...When the learner has not been active in the course for "X" period
    The periode is calculated from the start date of the learner. If the learner has not started yet, the period will be calculated from the subscription date.

3) Choose the language

You can set the notification in multiple languages. The learner will only receive it in the language that their account is set to.


4) Enter a subject and text for the notification.

You can place multiple parameters in the text to personalize it. We have already added two for you. Here you will see a list of what else you can use.

${user.firstName}First name
${user.middleName}Middle name
${user.lastName}Last name
${user.fullName}Full name
${user.formalName}Last name, first name
${user.salutation}Full name or external ID
${environment.title}Title of the environment
${environment.fromAddress}Standard sender environment
${link.url}Link to the environment in which someone has been subscribed.

Click Update to save your changes. If a template has been published, you can still edit, add or remove notifications.


5) Set up a course completing activity

If you have set up a notification that will be sent once a learner hasn't been active for 2 weeks, you would want to prevent that learners who have already finished are also going to receive this notification. To prevent this, you can set up a Course completing activity. After finishing that activity, the system will see the course as completed. You can find this setting by going to the Settings tab, at Advanced settings.

You could add a special 'course completing activity' to the template that will become available after all other activities have been finished. This way you know that learners can only open this completing activity once they have finished the rest of the course.